When Robert Garnes enrolled in Pinnacle Career Institute's (PCI) Tower Technician program, he was at a crossroads in life. Facing personal challenges, including a divorce, Robert felt compelled to make a significant change. Reflecting on his decision, he shared, “I was at a low point, thinking, ‘Man, if only there was a tower school.’ That’s when I found PCI, and it became the turning point I needed.”
For Robert, PCI wasn’t just a trade school—it was a lifeline. The program’s structure and support offered him a clear path forward during a turbulent time. “I had more support than I’d had in a long time,” he explained. “No one made fun of me or made me feel weak when I reached out for help. That gave me the confidence to push through.”
The program provided Robert with not just technical skills but a renewed sense of purpose. “Every time I fell short, you guys stepped up. If you fail or miss assignments, it’s on the individual, not the staff. The level of support here is unmatched.”
Robert’s journey at PCI was filled with moments of growth and self-discovery. One particular experience stands out—helping a frustrated classmate during a lab session. “Instead of meeting his frustration with more frustration, I guided him through it. That moment was about battling my ego and maintaining humility,” he said.
This experience not only highlighted Robert’s growing leadership skills but also his ability to empathize and build community—qualities he believes will serve him well in his career.
PCI didn’t just help Robert earn certifications; it transformed him into a more confident and capable professional. “I learned how to go into an interview understanding my strengths and weaknesses,” he shared. “PCI taught me to be authentic, to present myself as an asset, not a liability.”
The program also emphasized soft skills such as conflict resolution and effective communication—skills Robert hadn’t realized he needed. “These lessons are invaluable. They’ve helped me grow in ways I never anticipated,” he said.
Like many students, Robert faced challenges balancing his studies with personal responsibilities. His strategy? Planning and time management. “When a module opens up, take the time to see what the week involves. Get the easy work done early. Life happens, so get a jumpstart,” he advised.
This proactive approach allowed him to stay on top of assignments and maintain focus on his goals. “Make Mondays your starting point,” he suggested. “It’s a new day, a new module. Know what’s coming and plan your week around it.”
Robert credits much of his success to the unwavering support of PCI’s staff. He spoke highly of De, an admissions team member who played a pivotal role in his journey. “De was like my school mom,” he said. “She would reach out and ask me what was going on. You guys kept me focused and inspired.”
Whether it was providing constructive criticism or simply being available to talk, the PCI team made a lasting impact. “You guys cater to every need a student could have. I felt like I had someone in my corner at all times,” he added.
Now a proud graduate, Robert is ready to tackle the challenges of his new career. He’s excited about building the infrastructure that powers America and looks forward to advancing in his field. “This is the best job in the world,” he said with pride. “The knowledge I obtained at PCI was life-altering.”
Looking ahead, Robert plans to continue his education by pursuing PCI’s HVAC program and an associate’s degree. “Every day is a new challenge to be as great as you can be,” he said. “I’m climbing higher, both on and off the tower.”
Robert's advice is simple but powerful for those just starting their journey at PCI: “Stay determined, remain reachable and teachable, and make the most of the resources available to you. PCI sets you up for success. You just have to do your best and move forward.”
He also emphasized the importance of self-reflection. “Teach yourself how to learn and absorb information. The more you invest in yourself, the greater the rewards will be.”
Beyond the technical training, Robert found a sense of belonging at PCI. “I’m part of a community all over the country. You guys changed my life,” he said. “I came from nothing, and now I have hope. You helped me build myself into the person I am today.”
Robert Garnes’ journey through PCI’s Tower Technician program is a testament to the transformative power of education and support. From overcoming personal challenges to gaining technical expertise and soft skills, Robert’s experience highlights why PCI is more than just a trade school—it’s a place where students can reinvent themselves and build a brighter future.
As Robert aptly put it, “This was the best investment I ever made. You guys freed me and gave me the ability to look forward to the future with hope and excitement. The whole experience was beyond rewarding.”